Conditions of Carriage
Passengers, their vehicles and luggage are carried according to:
- The Athens Convention 1974 for the carriage by sea of passengers and their baggage.
- The Greek Private Maritime Code.
- ENDEAVOR LINES General Conditions of Carriage, a copy of which is available on request.
The terms and conditions include exceptions and limitations to the Carrier’s liability in case of sickness, accident or death of passengers, damage to or loss of vehicles or luggage and delays or deviation of the vessel. In particular, the Athens Convention 1974 includes limits to the Carrier’s liability with respect to loss of or damage to luggage or accompanied vehicles. According to the International Convention for Safety of Life at Sea (SOLAS) the following information must be provided by each passenger at the time of reservation: Surname, Name or Initial, Sex, Age or Date of Birth or Age Group (Adult, Child, etc.). Vehicle type and registration must also be provided. Non-EU nationals must also provide passport number, expiry date and EU visa expiry date.
Embarkation requirements and travel documents
Passengers must be in possession of valid travel documents with visas as required by Italy and Greece, as well as the necessary documentation for their vehicles. The Company accepts no liability if passengers are refused embarkation or disembarkation in either country and will require payment in full for return transportation, if disembarkation is refused. Cancellation due to lack of valid travel documents is not considered “force majeure “. Any fines imposed by the Authorities as a result are the sole responsibility of the passenger. In addition, valid proof entitling passengers to reductions must be produced on embarkation, otherwise the Company’s representatives will refuse to accept passengers and/or their vehicles unless the difference due is paid.
Tariffs – Tickets
Passenger and vehicle tariffs are always expressed in Euro. Meals, beverages, embarkation and disembarkation fees are not included in the ticket tariffs. The ticket is strictly personal. It is not transferable and is valid only for the specific accommodation and route it has been issued for. Any change must be reported to the issuing agent (Greekferries Club), the central reservation office or the port office of departure.
Children up to 4 years old, travel free of charge (one per family) and are issued tickets for YY/ZYY1 (passage on Deck) accommodation. Additional children under 4 years old in the same family, are entitled to a 50% discount on the accommodation reserved. Children under 12 years old, are entitled to a 50% discount on the reserved accommodation. Children must be accompanied by at least one adult.
Camping on Board
“Camping on board ” is available from 1st April until 31st October. “Camping on board” passengers are welcome to use all public areas of the ship. The supply of electricity for caravans and mobile homes, and the use of WC and showers is free of charge. “Camping on Board” is a service governed by the regulations of the local Maritime Authorities. For Safety reasons the use of propane gas or other combustibles for cooking or heating is strictly forbidden throughout the time that mobile homes or caravans are on board the vessel.
Passengers are entitled to use all public areas but cannot sleep or eat there unless the particular space is designated for that purpose.
There are specially allocated spaces where such animals are carried free of charge. Animals are not allowed in the cafeteria, bars, cabins and all the internal public spaces of the vessel. Pet owners must have a valid pet passport, updated with vaccines and repeats. Animals moving outside the specially designated areas must be accompanied, on a leash and wear a muzzle. Microchip, anti-rabies inoculation, worm treatment are required for pets travelling abroad.
Baggage & Personal items
All baggage is transported at owner’s risk. Valuables or money may be deposited at the Purser’s Office for safe keeping. The Company accepts no liability for baggage, valuables or money left in cabins or in public spaces on board.
“Open Date” tickets
Passengers with “open date ” tickets should confirm their reservations well in advance especially during high season (summer). Open date tickets are valid for one year from the date of issue. For such tickets the fare is calculated on the basis of “Low Season Return”, passengers being obliged to pay any difference in case they travel during “Mid” or “High” season or when changing their accommodation.
In the event of ticket loss, the passenger must immediately notify the company’s Head Office or at Greekferries Club with details of the ticket in question, or at least the name and address of the issuing office, the name(s) of the passenger(s) recorded on the ticket, and the date of purchase. Refund of the lost ticket will be made at the of the year and only if found not utilized and only if the holder has bought another ticket in order to replace the lost one.
Cancellation fees and refunds
You can find the cancellation policy of the ferry company under Changes & Cancellations in our Customer Support pages.
Additionally to the cancellation fees held by the ferry company, Greekferries company charges an additional 10% fee from the refundable amount for international route bookings and α 5% fee for domestic route bookings.
Reservations for groups and cargo
Reservations can be made through Greekferries Club, the Company’s Head Office, the Company’s General Sales and Port Agents. Groups, trucks, trailers and unaccompanied vehicles are subject to special tariffs. For details apply to Greekferries Club.
Passengers with special needs
Passengers with special needs should notify the port agent and the ship’s Purser at the time of embarkation. Specially equipped cabins are available on board but due to their restricted number reservations must be made well in advance.
Endeavor Lines will make every possible effort to adhere to the timetables, tariffs and conditions printed in the official brochure. However, in the event of an increase in fuel prices or any other unforeseen circumstance, the company reserves the right to change the tariffs and timetables or replace a vessel without prior notice. In the unlikely event that contractual obligations are not be fulfilled, as a result of the company’s proven fault, the company will make effort to transfer those passengers and their vehicles to vessel(s) of other companies, otherwise the ticket(s) will be refunded in full, the company accepting no further liability towards the passenger for any damage(s) resulting thereof.
Any dispute is to be presented before the courts of Piraeus (Greece).