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GREECE FERRIES: Customer Support – Frequently Asked Question – About Us
Travel information for all the Greek islands
Online reservations for the Greek islands
Online reservations for Italy - Greece & vv.
Compare fares Italy Greece all ferries at the same route
Anek Lines Offer -50% for:
a) Children up to 12 years old
b) Infants old travel free on deck
Anek Lines Offer -30% for:
a) All return trips
Anek Lines Offer -20% for:
a) All passengers up to 26 years old
Anek Lines Offer -10% for:
a) Families & their car
b) Senior citizens (over 60)
c) Extending your trip to a Greek
    island with Anek Lines
Minoan Lines Offer -50% for:
a) Children up to 12 years old
b) Infants old travel free on deck
Minoan Lines Offer -30% for:
a) All return trips
Minoan Lines Offer -20% for:
a) Families or friends traveling deck
    or with ATS + car
b) Members of automobile clubs
    & their car
c) Persons up to 26 years old
d) Students
Minoan Lines Offer -10% for:
a) Families in 3- or 4-bed cabins
b) Senior citizens (over 60)
c) Extending your trip to a Greek
    island with Minoan Lines
Superfast Ferries Discounts:
Superflex: Book a roundtrip and get a 30% discount on the return fare!
Superfast Ferries Discounts:
Supersaver: Book up to 45 days before departure and get at least 5% discount!
Superfast Ferries Discounts:
Family Special: Travelling with your family or friends in a 3 or 4-bed cabin with or without a vehicle?
Get 10% discount!
Superfast Ferries Discounts:
Deck/ATS special: Are you at least
4 persons travelling Deck or with ATS plus car? Get 20% discount!
BlueStar Ferries Discounts:
Superflex: Book a roundtrip and get a 30% discount on the return fare!
BlueStar Ferries Discounts:
Supersaver: Book up to 45 days before departure and get at least 13% discount!
BlueStar Ferries Discounts:
Family special: Travelling with your family or friends in a 3 or 4-bed cabin with or without a vehicle?
Get 10% discount!
BlueStar Ferries Discounts:
Deck/ATS special: Are you at least
4 persons travelling Deck or with ATS plus car? Get 20% discount!
Ventouris Offer -50% for:
a) Children up to 12 years old
b) Infants travel free on deck
c) Up to -50% for 4-5 people
    travelling deck or with seats
    + vehicle up to 7m
Ventouris Offer -30% for:
a) All return trips
Ventouris Offer -20% for:
a) Persons 17-23 years old
b) Students
Ventouris Offer -10% for:
a) Families in 4-bed cabins
Agoudimos Lines Offer:
Family & Friends: Special Offer for
2 adults & 2 children or 4 adults plus car travelling in a 4-bed cabin.
Agoudimos Lines Offer:
Deck Offer: Special Offer for 2 adults & 2 children or 4 adults travelling deck plus car up to 5m.
Agoudimos Lines Offer:
Camper Offer: Special Offer for 2 adults & 2 children or up to 5 adults on deck plus camper up to 7m long.
Agoudimos Lines Offer:
Childrens’Discount: Children up to
4 years old travel free on deck. All children up to 12 pay 50% of the full fare.
Endeavor Lines Offer -10% for:
Persons 60 years old or more
in all categories.
Endeavor Lines Offer -20% for:
Young people up to 26 years old
in the categories Deck & Reclined Seats.
Endeavor Lines Offer -30% for:
Return trip tickets.
Endeavor Lines Offer -50% for:
Children 4-12 years old in
all categories.
European Seaways offers:
Children's Discounts: Children up to 4 years old travel free on deck.
All children 4 to 12 years old pay 50% of the full fare.
European Seaways offers -10%:
Youth Offer: Persons up to 26 years old in Seat, Deck, or C4 Cabins.
Senior Offer: Adults over 60 years old in Seat, Deck, or C4 Cabins.
European Seaways offers:
Low Cost Offer: Special Low Cost Prices on Selected Dates.
Ferries to greece customer Support help info information howto Contact about

Ferries to Greece, Greek ferries, Greek island high speed ferries, ferry + boat Tickets

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Customer Service & Support

Dear friends, visitors and potential clients,

Welcome to our web pages.

Starting from this page you will find all answers to your questions.

There are 3 methods to find the information you are looking for.

1st. Method
You can get a direct answer through the pages "Frequently Asked Questions
and Answers" (FAQ) for:

1. Ferry Routes Italy - Greece
2. Ferry Routes to the Greek Islands

2nd. Method
Send us a written message.
Your question will be answered within 24 hours as long as the information you need is not already
available in our FAQ pages.
It is therefore important to read the FAQ first.

To send us your question please click here.

3rd. Method
Call us. The Greekferries Club customer support department is ready to take your calls every day
(except Sundays) from 09:00-20:00 on weekdays and 09:00-18:00 on Saturdays. We can answer
your questions in Greek, English, German, French, Italian or Dutch.

Customer Service & Support

FERRY ROUTES ITALY - GREECE

The questions most frequently asked by our visitors
are answered here.   Print

Customer Service & Support

FERRY ROUTES TO THE GREEK ISLANDS

The questions most frequently asked by our visitors
are answered here.   Print

Customer Service & Support

CREDIT CARD SECURITY

For the Greekferries Club SA services bought and paid for by credit card, the following procedure is followed:

Α.

When using the online booking systems for international or domestic reservations your credit card details are transmitted directly to our cooperating bank.
We do not have access to your credit card details.

B.

If you receive an offer from us and wish to finalize the reservation using a credit card, we give you a secure link to an SSL-Server through which you can send your card details safely.

GREEKFERRIES CLUB SA uses a Secure Socket Layer (SSL Server) - a secure transaction site dedicated to completing secure online orders. When a purchase is made using a Credit Card via the Internet, the transaction will be automatically redirected to the SSL. When you enter your Credit Card number it is encoded by the SSL and then transmitted in a format that prevents eavesdropping or data theft. Our Secure Server software encrypts all of your personal information, including Credit Card information. The process of encryption takes the information you enter and converts it into bits of code that can be securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet neither is it transmitted over the Internet again.

To further protect the privacy of our clients, access to this information is restricted to within the company. Only selected employees with an absolute need to use this information, in order to better serve clients, are able to view any personal details submitted.

Customer Service & Support

USE OF PERSONAL INFORMATION DATA

All financial and personal information supplied to the GREEKFERRIES CLUB SA is held in the strictest confidence in accordance with the provisions of the Greek Law 2472/1997.

Any information, such as an Email, billing/shipping addresses and other contact information submitted via a request/booking/feedback form remains the sole property of the GREEKFERRIES CLUB SA.

This information is used to help us process payments and to send booking information to our clients.

If at any time, for any reason, the GREEKFERRIES CLUB SA should need to share client information; clients will be asked for their consent via Email.

On occasion the GREEKFERRIES CLUB SA will use a 'cookie' to track Website usage. These cookies do not collect personal information and are usually terminated once visitors leave the website.

The GREEKFERRIES CLUB SA also operates a Secure Socket Layer - a secure transaction site dedicated to completing secure online orders. When a purchase is made using a Credit Card via the Internet, the transaction will be automatically redirected to the SSL. When you enter your Credit Card number it is encoded by the SSL and then transmitted in a format that prevents eavesdropping or data theft. Our Secure Server software encrypts all of your personal information, including Credit Card information. The process of encryption takes the information you enter and converts it into bits of code that can be securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet and this is not transmitted over the Internet again.

To further protect the privacy of our clients, access to this information is restricted to within the company. Only selected employees with an absolute need to use this information, in order to better serve clients, are able to view any personal details submitted.

Above all, the GREEKFERRIES CLUB SA endeavours to treat all its clients as we would personally like to be treated. We value our privacy as we value yours. We aim to make your experience with the GREEKFERRIES CLUB SA a safe and enjoyable one.

Customer Service & Support

WE ARE NEAR... WE TAKE YOU FAR!

We are right next to you!

Even closer than the travel agency in your neighbourhood.

We are open 24 hours a day!

So far we have managed to answer all your questions within 24 hours.
This year we are trying to break our own record.

Our goal is to answer your questions in less than 12 hours.
It won’t be easy, but we are aiming for success.

In 2007, approx 115,000 passengers and 30,000 vehicles travelled with us!

Our 20 members of staff, processed and answered to over 150,000 emails.

By the end of October 2007, Greekferries Club counted 54,494 new members!
Become a member yourself and benefit from our special offers...

We will always be close to you...

Customer Service & Support

WE GUARANTEE THE BEST POSSIBLE PRICES

For those who don’t travel by ferry to Greece and the Greek islands on a regular basis, not knowing
the prices and billing policy of the shipping companies is completely understandable.

This is what we are here for after all!

We believe there are 3 kinds of prices for the ferries to and within Greece:

Α. Official Prices
These are the prices approved by the State and which the ferry companies must in return
accept and offer their passengers.

Β. Discounts and Offers
ALL ferry companies offer discounts and special offers, some of which you may not be aware
of and therefore won’t take into consideration when calculating the cost of your reservation.

C. Special Offers for Greekferries Club Members
Special packages and offers for our members.

When we receive the details of the reservation you are interested in making, we study them and insert
them into our booking systems. Our well-trained and experienced staff as well as the programs we use
determine what discounts and/or offers you are entitled to based on the information you have sent us.
We then send you a detailed offer giving you the most economical solution for your trip.

Even if you use the online system to make your booking, we always double check to make
sure it is correct and that you have paid the best possible price.

In the event that you are eligible for a discount but have not included it in your reservation, we inform
you, make the necessary changes and refund the difference of cost to your credit card.

Customer Service & Support

ABOUT US

40 years
experience in Shipping and Tourism
in Greece!

Greekferries Club is a commercial company, a travel agency, with the commercial title ECOWORLD SA,
member of the KAVI CLUB Group of companies.

Following the advances of technology and acknowledging the potential of the World Wide Web for
trade and services, we are proud to be among the pioneers who have offered their services through
the Internet since 1995.

Today, in regards to shipping, ferry reservations and ticketing for international and domestic shipping
lines, we are present on the Web with two websites, that you have embraced and valued for their
accurate information and services, putting them in the leading position they are in today.
These are: www.greekferries.gr and www.greece-ferries.com

You can learn more about us by visiting our corporate website www.eco.gr.

Customer Service & Support

CONTACT US

Although email is the easiest and most effective way to answer
your questions, we understand that some of you may
still prefer more ‘traditional’ methods.

Address: ECO WORLD S.A
GREEKFERRIES CLUB
Shipping & Tourism Enterprises
KAVI BUILDING
70013 Agios Myronas
Heraklion, Crete
Telephone:
Fax:
+30 2810 264 360, 722 300
+30 2810 221 166, 228 844, 721 751

(20 lines)
Working Hours: Monday - Friday: 09:00 to 20:00
Saturdays: 09:00 to 18:00

(Greek Time)

If you are on this page, we assume that you have already read our pages
with the most FREQUENTLY ASKED QUESTIONS but have not found the answer to yours.
If so, please fill in the following form and us your question.
You will receive an answer shortly.

Name:
*
Surname:
*
Email
*
Confirm Email
*
Comments - Questions
*
Your code is:
Copy your code in reverse order
*
* Obligatory fields

Customer Service & Support

BECOME A MEMBER

Become members of Greekferries Club and profit
from travel discounts, offers and privileges for travelling to and from
Greece and the Greek Islands.

Our idea, a vision of many years has finally been realised. In 2006 we created:
Greekferries Club & Greekhotels Club with privileges and benefits for our members.
Some of these are:

Discounts on ferry boat lines from Italy to Greece

Discounts on ferry boat lines within Greece

Special offers for certain domestic and international routes

Bonus points that are exchanged for Free tickets

Discounts for accommodation in hotels throughout Greece

Special prices for Camping

Special offers for hotels and apartments in Greece

In October 2007, the Greekferries and Greekhotels Club counted 54,494 members!

In order to become a member you need to purchase one of our services (no minimum cost). We want
our members to share our opinion of our services, our professionalism and our responsibility first and then,
having gained their approval, to include them in ‘the large family of Greekferries Club’!

See our member privileges in detail!

Customer Service & Support

WE REPLY WITHIN 12 HOURS!

Greekferries Club promises that...

within 12 hours you will receive an answer to all
written requests and questions and your
reservation for traveling by ferry to any part
of Greece, will be finalized.

We are committed to offering you quality
services in minimum time.

clock
Vergetaki Anna

Ms Vergetaki Anna
EN DE GR

tel: +30 2810 264361
+30 2810 722310

Vergetaki Ioanna

Ms Vergetaki Ioanna
EN GR

tel: +30 2810 264363
+30 2810 722309

Patsiora Haroula

Ms Patsiora Haroula
EN DE GR

tel: +30 2810 264371
+30 2810 722314

Zoccolan Eliza

Ms Zoccolan Eliza
EN DE IT GR

tel: +30 2810 264375
+30 2810 722313

Apostolaki Katerina

Ms Apostolaki Katerina
EN FR IT GR

tel: +30 2810 264362
 

Fasois Christos

Mr Fasois Christos
EN IT GR

tel: +30 2810 264372
 

Bijleveld Tilly

Ms Bijleveld Tilly
EN NL GR

tel: +30 2810 264374
+30 2810 722312

Halkiadaki Kallia

Ms Halkiadaki Kallia
EN IT GR

tel: +30 2810 264367
+30 2810 722316

Blavaki Maria

Ms Blavaki Maria
EN SP

tel: +30 2810 722318
 

Vooren Josée

Ms Vooren Josée
EN DE NL GR

tel: +30 2810 722311
 

Lemonaki Popi

Ms Lemonaki Popi
EN GR

tel: +30 2810 264364
 

Szymczak Andre

Mr Szymczak Andre
DE

tel: +30 2810 264376
 

Thank you!

Your email has been sent successfully!

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