The questions on the left will most likely
cover your query.
Click on each question and the answer
will appear in this box.


If, however, you do not find the information
you are looking for, we kindly request that
you click here to contact us.

Answer to Question No. 1

Our web pages offer 2 ways for you to make a reservation if you are travelling from Italy to Greece and/or vv:

A. Via the Online System - in real time.

B. By filling in and submitting a Reservation Request for the company you want to travel with. In this case we make the reservation for you.

Prior to using either the A or B method, we propose that you begin with our Compare-Prices-System: GREEKFERRIES-CRS.

Enter your travel details: routes, dates, passengers, vehicles, required cabins/seats etc.

The system will show you which companies serve the itineraries that you are interested in and how much your reservation will cost with each of these companies.

All this information at a glance!

Once you have learned how much your reservation will cost you can:

a. decide which company you will travel with
b. send us your Reservation Request, and our experienced personnel
will help you with your booking
c. make the reservation yourself, ONLINE.

Answer to Question No. 2

The Greekferries - CRS system was developed by our team to help our visitors and our future customers to:

- find, at a glance, which of the shipping companies offer the cheapest fares on the ferry routes between Italy and Greece.

- get an accurate pricing for their reservation without having to
make calculations, or study and compare numerous websites and brochures.

It is a system that compares the ticket price between all the ferry companies that operate the itinerary you have selected.

It is user-friendly, simple and accurate. It is the result of our company’s 40 years of experience.

The System is updated on a daily basis so that the ticket prices, the offers and the discounts are always accurate.

Check the prices now!

Answer to Question No. 3

This is the FORTHCRS System of Greekferries Club SA for Real Time Ferry Reservations and Ticket Issuance. This system is ideal for those who know exactly what kind of reservation they wish to make. It offers all basic discounts (eg family offers, student discounts, child discounts etc) as well as services (eg Camping on Board). We check all online bookings and if we see you have not entered a discount or have forgotten the Camping on Board service but are traveling by camper or caravan, we will correct your reservations and inform you of the changes/refunds.

Τhe System does NOT include special or seasonal offers (eg Eurail /Interail, Early Booking, Supersaver, Greekferries Club package offers ect). Furthermore, if you have a special request such as a cabin for handicapped passengers, a pet cabin, an open return ticket we advise sending us a Reservation Request so that our staff can assist you with your reservation.

Things you should know about the ΟNLINE System:

a. Regarding the collection of your tickets you can select:
- to have them sent to an address you will give us (please see
delivery costs)
- to collect them from the port office on the day of departure (no extra charge)

b. An online booking can only be paid and finalized by credit card
in the last step.

c. The System will only accept reservations when the depart date
is at least 4 days away. If you are less than 4 days from the
date of travel you cannot make your reservation through the
Online System.

Answer to Question No. 4

When buying your ticket through our agency you pay exactly they same as you would if you bought it from the ferry company or the port office directly.

We offer you the following advantages though:

a. We confirm all reservations by email so you have written proof of your transactions.

b. Our experienced staff sends you a detailed offer based on the information you send us and takes into account all possible offers and discounts that apply in your case offering you the most economical solution.

c. By booking your tickets once through GREEKFERRIES CLUB SA you automatically become a club member and can benefit from our special discounts and offers for ferries and hotels throughout Greece and the Greek islands.

Answer to Question No. 5

We offer you 2 ways for collecting your tickets:

a. To collect them from the port office (check-in desk) on the day of departure. This service is free of charge.

b. To have them sent to an address you will provide either by registered mail or courier. The delivery costs are as follows:

Delivery charges via the Post Office:
Within Greece	€10	5 working days
Europe	€17	10 working days
Outside Europe	€25	15 working days
Delivery charges via Courier:
Within Greece	€17	1-2 working days
Europe	€25	2-3 working days
Outside Europe	€32	3-4 working days

ATTENTION! If your tickets do not arrive within the above mentioned time periods please contact us as soon as possible so that we can track the tickets and accelerate the delivery.

Answer to Question No. 6

If you use the ONLINE SYSTEM to make your reservation you CANNOT PAY LATER. In order to finalize your booking in the system you have to enter your credit card details in the last step at which the entire cost of the booking is charged to your credit card.

You CAN PAY LATER if you choose to send us a RESERVATION REQUEST FORM, ie when our staff makes the reservation for you.

By sending us a Reservation Request we make an optional reservation for you, in other words we hold the places you have selected temporarily and send you an offer. When holding the places the booking system gives us a option date (deadline) by which we have to confirm the booking or it will be cancelled automatically. If this option date gives us enough time we can offer you the alternative to pay by bank transfer.

In no case can you reserve your places now and pay at the port.

Answer to Question No. 7

If you don’t own a credit card you cannot use the Online System. Bookings through the online system can only be finalized if payment is made in the last step by credit card.

You will have to send us a RESERVATION REQUEST so that we can make your reservation for you. The reservation request form has a field where you select the payment method you prefer. You can select:

a. by credit card or

b. by bank transfer.

Select b. by bank transfer and once you have received and accepted our offer will provide our bank account details for the payment of your tickets.

Please note that we only accept payment by bank transfer when the booking system allows us to hold the places long enough for the amount to reach our account.

Answer to Question No. 8

When making your reservation these are the accommodation categories you are most likely to come across:

Α2, AA2, AS2, A42	2-Bed outside cabin with shower/WC
AB2, AB42	2-Bed inside cabin with shower/WC
B2, B42	2-Bed inside cabin with wash-basin
Α3, AA3, A43	3-Bed outside cabin with shower/WC
ΑΒ3, AB43	3-Bed inside cabin with shower/WC
B3, B43	3-Bed inside cabin with wash-basin
Α4, AA4, A44	4-Bed outside cabin with shower/WC
ΑΒ4, AB44	4-Bed inside cabin with shower/WC
B4, B44	4-Bed inside cabin with wash-basin
DOR	6-Bed inside cabins separated into male and female cabins
ATS, S, AK	Airplane type seats (numbered seats)
D,DECK, ECON, OIK	On Deck (gives access to all common areas on board)
VIP, VIPS	VIP Seats (more space than Business Class), the S stands for smoking area
VIPT, VIPTS	VIP Table Seats (more space than Business Class), the S stands for smoking area
B, BS, DKN, A Class	Business Seat, the S stands for smoking area
BT, BTS	Business Table Seat, the S stands for smoking area
EC, ECS	Economy Seats (on high-speed ferries and flying cats), the S stands for smoking area
ECT, ECTS	Economy Seats with table (on high-speed ferries and flying cats), the S stands for smoking area

Answer to Question No. 9

Having already made a reservation with us, means that you have exchanged emails with an employee of our company. For each change to your reservation we request that you address it to the same employee that has communicated with you already.

Alternatively you can contact our offices at tel +30 2810 264360 or send email via click here giving as much information as possible regarding your booking (client code & reservation code) and the change you wish to make. As long as your booking does not contain a special offer that does not allow changes (eg Supersaver Offer of Superfast Ferries) and as long as there are still places available, we can make the changes you require.

Α) For every change you make there is a changing fee of €10.00 if the total cost of your reservation is up to €200 and €15.00 if the total cost is over €200.

Β) If we have sent the tickets to you, you will probably have to return them to us. The new tickets can either be sent to you again if you agree to pay the delivery cost again or we can arrange for you to collect them from the port office on the day of the departure free of charge.

ATTENTION! If you have already made the outbound trip and wish to make a change to your return trip then you have to contact the ferry company’s central or port office directly. We would be happy to provide their contact numbers if necessary.

Answer to Question No. 10

For reservations up to 2 days before the departure date you are entitled to a full or partial refund depending on the terms and conditions of the ferry company you have booked your tickets with. The refundable amount is smaller the closer you are to the date of travel. Please note that from the refundable amount we hold a further 5% cancellation fee.

If you are planning on making your traveling later on but have not set the dates yet, most ferry companies allow you to make the tickets OPEN. Open tickets must be used by 31st December of the following year (this is depends on the ferry company thought).

ATTENTION! If we have sent the tickets to you, you will have to return them to us regardless if you have chosen to get a refund or to make the tickets open.

Answer to Question No. 11

The terms of carriage differ from company to company.

In order to read the Terms & Conditions of travel of a particular shipping company you will need to visit the webpage that has been created for each of them.

We request that you click on the logo and read the paragraphs of the ‘Terms & Conditions’.

 

The questions on the left will most likely
cover your query.
Click on each question and the answer
will appear in this box.


If, however, you do not find the information
you are looking for, we kindly request that
you click here to contact us.

Answer to Question No. 1

If you want to travel to one of the Greek Islands, the only way for you to book seats and tickets is through the ONLINE system that we provide.

The Online Booking System is updated on a daily basis with schedules and prices.

The Online Booking System is also ideal for getting information about schedules, availability and prices for all ferry companies.

Through the System you can also select how you wish to receive your tickets:

a. to have them sent to an address you will provide or

b. to collect them from the port office on the day of departure.

You should also know that:

a. The Online Booking System does not accept reservations that
are made less that 4 days before the departure date, ie you
cannot make your reservation today if you wish to travel
tomorrow.

b. Schedules are added gradually to the system. Usually 2 months
in advance at a time, i.e. the August schedules are available
around the beginning of June, not earlier.

c. When selecting your departure port the system automatically
filters the arrival ports and shows only those that your departure port connects to.

d. The system accepts multi-trip reservations (2-4 legs booked at once) as long as all the ferries you select belong to the same
ferry company.

Answer to Question No. 2

The cost of your tickets is the standard price set by the ferry company. There is no additional cost.

For all reservations you make we charge a 15 Euro booking fee.

This amount is the same regardless of the number of bookings you make, the number of passengers or if you select to travel with more than one ferry companies. The booking fee is charged only once.

If you have to make more than one reservations through the Online Booking Systen, either because you are more than 6 passengers or because you wish to travel with more than one ferry company or because you wish to book more than 4 trips, the System will charge you with the booking fee for each reservation you make but all extra fees will be refunded to your credit card within 24 hours.

In order for the extra booking fees to be refunded:
- in the field for additional information please mention you are planning to make more than one reservation
- furthermore, all reservations must be made on the same day. If the second or third reservations are made on a different day the booking fee is not refundable.

Note: The 15 Euro booking fee does not apply to members of the Greekferries Club.

Answer to Question No. 3

We offer you 2 ways for collecting your tickets:

Α. To have them sent to your address either by registered mail
or courier.

B. To collect them from the port office (check-in desk) on the
day of departure.

METHOD A:
Delivery by registered mail or Courier.

Delivery charges via Post (registered mail):
Within Greece	€10	5 working days
Europe	€17	10 working days
Outside Europe	€25	15 working days
Delivery charges via Courier:
Within Greece	€17	1-2 working days
Europe	€25	2-3 working days
Outside Europe	€32	3-4 working days

ATTENTION! If your tickets do not arrive within the above mentioned time periods please contact us as soon as possible so that we can track the tickets and speed up the delivery. Furthermore if we think that the tickets will not reach you in time we will arrange for you to collect the tickets from the port office instead. You will be informed of this change by email and the price different will be refunded to your credit card.

If you do not receive your tickets within the time limit that we
have shown above, we request that you inform us immediately
so we can locate the tickets and accelerate the delivery.

METHOD B:
Collection from the port office on the day of departure.

Through our online booking system, you have chosen to collect your tickets from the port on the day of departure. As soon as we receive your booking and within 24 hours at the latest you will receive a final confirmation from one of our staff member whereby we will give you your client number and the address and contact number of the port office where you are to collect the tickets from. This service costs 10 Euro.

In order to collect the tickets you will need your client number, your reservation code as well as your passport or ID card.

Answer to Question No. 4

When you make a reservation you will encounter 1-3 different types of boats: the conventional boats, the high speed ferries (passenger+vehicles) and the catamarans (Flyingcat). Each type offers different categories of seats/cabins or the same categories but with a different code.

The following list gives all categories that you will encounter and their codes:

Α2, AA2, AS2, A42	2-Bed outside cabin with shower/WC
AB2, AB42	2-Bed inside cabin with shower/WC
B2, B42	2-Bed inside cabin with wash-basin
Α3, AA3, A43	3-Bed outside cabin with shower/WC
ΑΒ3, AB43	3-Bed inside cabin with shower/WC
B3, B43	3-Bed inside cabin with wash-basin
Α4, AA4, A44	4-Bed outside cabin with shower/WC
ΑΒ4, AB44	4-Bed inside cabin with shower/WC
B4, B44	4-Bed inside cabin with wash-basin
DOR	6-Bed inside cabins separated into male and female cabins
ATS, S, AK	Airplane type seats (numbered seats)
D,DECK, ECON, OIK	On Deck (gives access to all common areas on board)
VIP, VIPS	VIP Seats (more space than Business Class), the S stands for smoking area
VIPT, VIPTS	VIP Table Seats (more space than Business Class), the S stands for smoking area
B, BS, DKN, A Class	Business Seat, the S stands for smoking area
BT, BTS	Business Table Seat, the S stands for smoking area
EC, ECS	Economy Seats (on high-speed ferries and flying cats), the S stands for smoking area
ECT, ECTS	Economy Seats with table (on high-speed ferries and flying cats), the S stands for smoking area

Answer to Question No. 5

The most likely causes are:

Α. The date of travel you have entered is less than 4 days away.
The system cannot accept your reservation.

Β. The cabin/seat you have selected is not available.

(it is possible that the system shows you the seats are available but at the same time someone else is trying to book the same seats. If they finish their reservation before you and there are no more seats available you will not be able to finalize your reservation. Another possibility is that you have selected the same cabin/seat category for more than one routes but on at least one route this category is not available.)

C. There are places available but our allotment for the specific
ferry has run out.

(On most ferries there is no limit to the places we can book as long as there is availability. There are a few ferries though that give us a certain number of passengers we can book on each departure (allotment). We usually have an allotment for 50-70 passengers but in summer is it possible that out allotment runs out for a specific ferry.)

D. The system does not show any ferries on the date you want
to travel.

(One reason is because there are no ferries scheduled for that day. Check 1-2 days before and after to see is this is the case. The other possibility is that you are trying to make your reservation a bit early – more than 2 months in advance- and the specific schedules have not been uploaded yet.)

In all of the above cases where you are having difficulty with the System we kindly request you click at the top right, where our company logo is, on “Having difficulties with the booking system? Please click here.”

Get information from the booking system, fill in and submit the reservation request form. Within 24 hours you will receive a detailed offer from our staff for the ferries you requested or, if not available, for the next best solution we can offer.

Answer to Question No. 6

If you don’t own a credit card you cannot use the Online Booking System. Bookings through the online system can only be finalized if payment is made in the last step by credit card. What you can do is get information from the booking system (departure times, ferry company name, type of accommodation etc), and then fill in and submit the reservation request form you will find by clicking at the top right corner of the System: “Having difficulties with the booking system? Please click here.” Within 24 hours you will receive a detailed offer from us for the ferries you requested or, if not available, for the next best solution we can offer.

If the system allows us to hold the places for you long enough, we will offer you the option of paying by bank transfer.

Certain ferry companies do not allow us to hold the places for more than 2 days. In this case we cannot not offer the bank transfer option as we cannot guarantee availability until the amount arrives in our account.

In no case can you book your tickets now and pay at the port on the day of departure.

Answer to Question No. 7

It is possible that a scheduled departure may change or even be cancelled if the ferry company deems this absolutely necessary or due to force major (e.g. bad weather conditions).

We strongly suggest that passengers reconfirm their ferry departure 24 hours prior to embarkation with the port agent of the ferry company they are travelling with.

Answer to Question No. 8

A. Ticket Changes

Having made a reservation with us means that you have received at least one email from one of our employees. If you need to change your reservation, we kindly request that you contact this employee directly.

Alternatively, you can communicate with our offices by telephone (+ 30).2810.264360 or send an email Click here.

To help us assist you as fast as possible please supply details of your reservation (customer and reservation codes) as well as the changes that you wish to make.

If the conditions allow and there is availability of places, we can make the changes you require.

a) For each change there is a fee. If the total cost of your tickets
is up to €200.00 you are debited €10.00, if the total cost is
above €200.00 the debit is €15.00.
b) In the event where we have sent you the tickets they will
need to be returned to us. The new tickets will be sent to
you (if time allows) debiting you again with the delivery cost
or, alternatively, we can arrange for you to collect the from
the port on the day of departure (€10.00).

If you were going to collect your tickets from the port on the day of departure, then we will make the change and you will collect the tickets from the port office as originally planned.

ATTENTION! If you have already made your outbound (first) journey and wish to change one of your other trips you will have to contact the central office of the ferry company you’re travelling with or their port agent directly. We can provide the telephone/fax numbers for you to contact them for the change.

Β. Loss of tickets

If you lose your tickets, you have to:

1. You declare the loss in writing to Greekferries Club.
2. In order to travel it will be necessary to purchase new tickets.

Provided that, by the end of the year, the Shipping Company audit files show that the ticket(s) have not been used, you are eligible either for a refund or a new ticket of equal value. This condition depends on the ferry company.

C. Cancellation of tickets

If you wish to cancel your tickets you need to communicate as soon as possible with Greekferries Club.

Each shipping company has different terms of cancellation. These are as follows:

Aegean Speed Lines:
- From the day the ticket is issued to 24 hours before sailing:
50% cancellation.
- From 24 hours up to prior to the departure, the tickets can
ONLY be transferred to OPEN DATE or they are lost.

Agoudimos Lines:
- From the day of issue until 48 hours before sailing there is a
total refund.
- From 48 until 24 hours before the hour of departure 50%
cancellation.
- From 24 hours until the hour of departure: no refund.

Anek Lines:
- From the day of issue until 30 days before sailing total refund.
- From 29 until 7 days before the day of departure 20%
cancellation.
- From 6 days until 24 hours before the day of departure 50%
cancellation.
- From 24 hours until the hour of departure is not refundable.

Blue Star Ferries:
High Season:
- From the date the ticket is issued to 7 days prior to departure: Full refund.
- From 7 days to 4 hours prior to departure: 50% refund or transfer to OPEN date ticket.
Low Season:
- From the date of issue to 3 days prior to departure - Full refund.
- From 3 days to 2 hours prior to departure - 50% refund or
transfer to OPEN date ticket.

G.A. Ferries:
- From the day the ticket is issued until 2 hours before sailing:
50% cancellation.

Hellenic Seaways:
- From the day the ticket is issued until 2 hours before sailing:
50% cancellation.

Minoan Lines:
- From the day the ticket is issued until 30 days before sailing
10% cancellation.
- From 29 until 7 days before the day of departure 25% cancellation.
- From 7 days until 24 hours before the day of departure 50% cancellation.
- From 24 hours until the hour of departure is not refundable.

Nel Lines:
- From the day of issue until 15 days before sailing totalrefund.
- From 15 days until 2 hours before the hour of departure is not refundable.

Ε. Open Tickets

In the event where a passenger cannot not use his tickets the shipping companies accept their transformation to OPEN DATE TICKETS as long as the passenger contacts the travel agent or the ferry company before the scheduled date of departure.

The open tickets should be used within a specific time period which is set by the ferry company.

F. Refunds

Refunds are made after the passenger has made a written application (by email or fax) to Greekferries Club for full or partial cancellation of a reservation and this has been approved by the Ferry Company. Some delay is to be expected in certain cases.