GREECE FERRIES: Customer Support - Frequently Asked Question - About Us
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2013 Ferries Tickets Discounts
European Sealines welcomes you on board for an unforgettable cruise experience
in Adriatic Sea routes. The Greek Ferries Club Team aim to offer you
quality services that will ensure good value for money.
You can make reservations through Greekferries Club, the company's general agents or port agents. According to the SOLAS guidelines for booking and tickets issuance the following data is necessary:
name, surname, gender, age, nationality as well as vehicle category and license plate number.
Passengers that are not members of the EU must also supply their passport number.
Children under the age of 4 travel for free when they do not occupy a bed or reclined seat of their
own. Children between the ages of 4.&12 are entitled to a 50% on one way and roundtrip reservations
in all categories. Children must be accompanied by at least one adult.
1. Discount on the return trip when booking the outbound and inbound trip at the same time.
Discount is noted in the "roundtrip" column of the price catalogue.
2. The return trip prices are generated according to the route selected for the return trip.
3. NOTE: Discounts are not cumulative. Only one discount, the most beneficial, can be selected each time.
Passengers with confirmed reservations are requested to check-in at the port office at least 2 hours before departure to start the boarding procedure. Check-in stops approx 20 minutes before the departure of the ferry. From this time onwards the ferry company holds the right to cancel non-show passengers, who lose
any rights to a reimbursement.
TICKETS WITH OPEN RETURN DATE
Tickets with open return dates are valid for one year from the date of issuance and are calculated based on the low season tariffs. Passengers with open tickets are requested to state a travel date as early as possible
at a European Sealines office. The ferry company offers no guarantee for availability on the desired dates of travel.
Cancellations must be made wither through the issuing travel agency or EUROPEAN SEALINES and the fees are as follows:
- Up to 30 days before departure: 100% refund
- From 29 until 7 days before departure: 75% refund
- From 6 days until 24 hours before departure: 50% refund
- In the last 24 hours before departure: no refund
Please note that Greekferries Club SA holds a further 10% cancellation fee from the refundable amount.
LOSS OF TICKETS
Passengers that have lost their tickets are obliged to inform their travel agent or the ferry company as soon
as possible. A new ticket must be bought to replace the lost ones. A refund of the lost ticket is approved
by the ferry company only if at the end of the year the ticket has not been used.
Tickets apply only for the departure port stated on the ticket. For changes in the reservation passengers must contact the issuing agency or the ferry company and pay occurring price differences.
- Ticket prices do not include meals.
- Port taxes and any fuel surcharges are excluded.
- Occupying a cabin with less passengers that can be accommodated is possible by paying 50% for each
bed that is not occupied.
- The transport of pets is free. Pets are accommodated in kennels on deck. It is not permitted to bring
into the common areas inside the ferry or into the cabins. The pet owner is responsible for feeding the
animal and for it's hygiene.
- For all trade - vehicles certified as trucks or coaches - there is a special freight rate (for Information and
Reservations please contact Greekferries Club SA or the ferry company) - - For safety reasons cooking and
the use of propane gas or similar cooking and heating gases are forbidden. Passengers are requested leave
their luggage in their vehicles or the garage storage facilities and take only necessary items with them.
The ferry company does not take responsibility for valuables or money left in the passengers' luggage left
either the cabin or lounges of the ferry. The ferry company recommends to leaving valuable itemsarticles/
money at purser's office on board.
TIMETABLE AND PRICES
Prices correspond to the standing year's catalogue. EUROPEAN SEALINES aims to keep timetables, prices
and conditions as stated in the brochure. Neither Greekferries Club SA nor EUROPEAN SEALINES are liable
in the cases of higher force (e.g. bad weather conditions, strike, state of war, sovereign arrangements or technical problems. The shipping company reserves the right to make changes to the timetable and tariffs without prior notice when necessary e.g. increase in oil price or other.
CAMPING ON BOARD
Accommodation: Passengers travelling with Campervan or Caravan must arrive at the check-in at least 3 hrs before the departure. Any delay may result in losing the space on the camper deck. Passengers who use "Camping on Board" are not allowed to use gas or any other kind of fuel for cooking or heating during their stay on board.
Unexpected cease of operations by the ferry company
In order to secure your reservation, Greekferries Club S.A. is requested to settle all payments for confirmed bookings immediately, regardless of the date of travel.
In case the ferry company you are scheduled to travel with ceases its operations due to reasons of debt, accident, bankruptcy or other, the ticket value will be refunded as long as Greekferries Club S.A. receives the equivalent reimbursement from the ferry company itself or any other public or private organization. In any other case, Greekferries Club S.A. is not liable for any refund towards the client.