GREECE FERRIES: Customer Support - Frequently Asked Question - About Us
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Anek-Superfast Ferries welcomes you on board for an unforgettable cruise experience
in Adriatic Sea routes. The Greek Ferries Club Team aim to offer you
quality services that will ensure good value for money.
Terms & conditions / General information (Adriatic Sea)
Passengers, their luggage and accompanied vehicles are carried subject to
a) the Athens Convention relating to Carriage of Passengers and their Luggage by Sea 1974 and to its Protocol of 13 December 1974 (hereafter "Athens Convention")
b) the Greek Private Maritime Code and
c) the general conditions of carriage of Anek-Superfast Ferries acting on behalf of the ship owners of the vessels (as the case may be), collectively referred to as "The General Terms and Conditions". These General Terms and Conditions include exclusions and limitations of carrier's liability for death, illness or for damage to or loss of vehicles and luggage or for delay or deviation according to the Athens Convention.Copies of the General Terms and Conditions of carriage of Anek-Superfast Ferries are available upon request.
Fares and Timetables listed in this Catalogue are based on conditions existing at the time of print. If any conditions should change after the time of print, Anek-Superfast Ferries reserve their rights to make changes in the timetable or to refrain from contractual obligations. In the unlikely event that contractual obligations may not be fulfilled, the customer is entitled to a full refund of payments made. Anek-Superfast Ferries however are not liable for any damages resulting thereof. In the event of an increase in fuel prices, currency fluctuation or other unforeseen circumstances, Anek-Superfast Ferries reserve their rights to change the fares without prior notice.
In compliance with international SOLAS regulations, please note that you are required to supply the following information when you make your reservation: Name and Surname, Gender, Nationality, Date of birth, Type and registration number of vehicle (if applicable). Passengers from non-European Union (and non-Schengen) countries are required to supply the following additional information: Passport number and expiry date, Visa expiry date (if required).
Tickets are valid for one year from the date of issue except for tickets that have restricted validity. A ticket is not transferable except if provided otherwise by local applicable laws. The person allowed to travel is the person named on the ticket (passage contract). Anek-Superfast Ferries reserve the right to request passengers to present valid identification documents before travelling and will not be liable if a passenger -other than the person entitled to travel under a ticket- who has presented to Anek-Superfast Ferries valid identification documents -corresponding to the passenger named on the ticket- has travelled and/or has been reimbursed.
The fares of tickets purchased in other countries or onboard may differ due to fluctuations in the exchange rate.
Anek-Superfast Ferries cannot be held responsible for any delays caused by third parties, port authorities, or extreme and unusual weather conditions. Schedules aresubject to change.
Cancellations - Refunds
Cancellations can be made at the Travel Agency, Port Agency, Premium Sales Agent or Anek-Superfast Ferries offices that reservation and payment have taken place. The following amounts are refunded:
In addition to the cancellation fees quoted bellow, our travel organisation charges 10% booking fees to the refundable amount.
• A 100% refund, up to 14 days prior to departure.
• A 50% refund, from 13 days to 24 hours prior to departure. Alternatively, clients can make their ticket OPEN with validity for one year from the date of issuance.
• Anek-Superfast Ferries have no obligation to refund 24 hours prior to ship's departure or if the passenger does not report at check-in. Passengers have the right to make their ticket OPEN with validity for one year from the date of issuance.
• In the event of a partial cancellation of a round trip of which the one crossing has been completed, the passenger will be charged a one way fare and will be refunded as above for the balance of the round trip fare.
• In the event of a whole cancellation of a round trip, the passenger will be refunded as above(based on the time of cancellation).
A refund must take place up till and including three months after the date of travel. Request for a refund must be made in writing. Cancellations and refunds can only be settled through the Travel Agency, Port Agency, Premium Sales Agent or Anek-Superfast Ferries offices that reservation and payment have taken place. Port Agencies may cancel a reservation once check-in is finalised but not refund money. Anek-Superfast Ferries are entitled to retain the total value of ticket if the passenger interrupts his voyage at an intermediate port, unless the interruption is due to illness, accident or force majeure.
Passengers with open return must reserve their return journey through the Travel Agency, Premium Sales Agent, Port Agent or Anek-Superfast Ferries offices, that reservation and payment have taken place, well in advance. Return fares are always calculated on the basis of the low season fare. In the event that a passenger travels in shoulder or high season or during a period in which a new tariff is in force, then the difference between the current and the pre-paid fare has to be paid. Anek-Superfast Ferries cannot guarantee to transport passengers on their desired travel dates.
In case of a lost ticket, the passenger must immediately notify the issuing Travel Agent, Premium Sales Agent, Port Agent, Anek-Superfast Ferries. The reissued ticket can only be picked up by the owner with valid identification. Note: At check-in, all passengers must furnish proof of ticket ownership with either a valid identification card or passport.
Valid proof is required by Anek-Superfast Ferries upon request for discounted fares e.g.: a) infants, b) children, c) senior citizens, d) students, e) youths f) hybrid & electric cars.
Group fares can be requested through Anek-Superfast Ferries Travel Agencies and Premium Sales Agents. A group consists of a minimum of 16 passengers.
Anek-Superfast Ferries do not accept reservations for children under the age of 15 years old that are not accompanied by adults. Reservations for young people from the age of 15 up to 18 years are only acceptable if the parental or legal guardian has given his /her written permission for the unaccompanied voyage. Appropriate forms are available from Anek-Superfast Ferries.
Passengers with special needs
On board our vessels there are specially designed cabins with easy access and operation to accommodate passengers with special needs. Due to a limited number of cabins it is necessary to reserve in advance. For further assistance, please call the Customer Service Direct Line.
A limited number of cabins are available for pet carriage. It is necessary to reserve these cabins in advance. Should these be fully booked, we alternatively offer a small number of kennels, which are also necessary to be booked in advance. Owners or guardians are required to have their pet's valid health documents with them while travelling (EU citizens are additionally required to have their EU Pet Passport) and follow all entry regulations. For all cats, dogs and ferrets valid rabies vaccination document is mandatory. For more information, please always check with your veterinary and your local travel agent. Pets are not allowed indoors (bars, restaurants and other public areas) or in vehicles (unless you have booked camping on board), while access to the vehicle deck is forbidden during crossings. When walking on the open deck pets are required to wear muzzle and be on a leash, accompanied by the pet owner or guardian. The pet owner or guardian is held fully responsible for the care, safety and hygiene of the pet observing all laws and regulations related to the above.
Camping on Board
Camping on board is permissible from April 1st to October 31st. Due to the limited space for camping on board, it is advisable to book well in advance. For safety reasons, cooking and the use of gas or fire by camping on board passengers is strictly forbidden. Please pay special attention to the camping on board instructions available on board.
Meals are not included in the price of the ticket.
Anek-Superfast Ferries are not responsible for the loss of money or valuables left in open storage spaces or in cabins. Please, report the loss of any personal item to the Reception Desk on board during the voyage or call the Customer Service Direct Line.
Boarding Procedure / Entry Regulations
All passengers are required to have a valid passport and other travel documents. Anek-Superfast Ferries cannot be held responsible in the event that authorities prevent a passenger from continuing his/her journey. Anek-Superfast Ferries reserve their rights to deny embarkation to any individual who does not possess valid travel documents. In the event of a fine being imposed on Anek-Superfast Ferries by the immigration office, the amount will be charged to the passenger who failed to provide the proper legal documents. In the event of immigration officials refusing entry, the passenger will be sent back at his own expense. We would recommend that citizens of all states contact the appropriate consulate for details. Infants and children also require an official form of identification. All persons and all items brought on board the vessel are liable to be searched. Persons refusing to comply with this demand shall be denied access on board and will be reported to the appropriate port authorities. All passengers are required to present their boarding card and a valid passport or ID to the vessel's authorized personnel. The carrier reserves the right to deny embarkation to any individual who does not possess a valid boarding card and valid travel documents or fails to prove beyond doubt, his/her identity. Once you have boarded the vessel you are not allowed to disembark prior to departure. If you do so, you should take all your luggage and/or vehicle. Please report at check-in any firearms you might carry.
Currency on board
Currency on board is Euro. Exchange Bureaus and ATM cash points are also available. Major Credit cards are accepted.
Telecommunications & Internet
The following communication options are available on board:
• Coin-operated telephones via satellite.
• The use of your cellular (mobile) phone during the whole duration of the voyage. There are special rates for this roaming via satellite service. For more information please contact the Reception Desk on board.
• Internet corner and wireless Internet connection (WI-FI) during the entire trip.
Unexpected cease of operations by the ferry company
In order to secure your reservation, Greekferries Club S.A. is requested to settle all payments for confirmed bookings immediately, regardless of the date of travel.
In case the ferry company you are scheduled to travel with ceases its operations due to reasons of debt, accident, bankruptcy or other, the ticket value will be refunded as long as Greekferries Club S.A. receives the equivalent reimbursement from the ferry company itself or any other public or private organization. In any other case, Greekferries Club S.A. is not liable for any refund towards the client.